Category: Evergreen

Logistics Meet Artistry in the Award-Winning North Central Project

Twenty-eight floors above Phoenix, a team of hardscapers faced a challenge that would test everything they knew about their craft.

The North Central project, which would go on to win the Segmental Concrete Pavement – Commercial (more than 15,000 sf) category at 2025 Hardscape North America (HNA) Awards, showcased the European Pavers Southwest Inc. team’s ability to come up with creative solutions for problems that don’t exist at ground level.

The Challenge of Building in the Sky

Rex Mann, General Manager of European Pavers Southwest Inc., knew from the start that this rooftop installation would demand something special. The project spanned three floors of a luxury high-rise, creating outdoor amenity spaces that would need to be as functional as they were beautiful.

“Logistics were an issue,” Mann said. “They had a tower crane, and we were only allowed so much time to get our material up there. We met that deadline, but then we ran out of floor space.”

Working on a podium deck means respecting weight limits, Mann explained. The structure can’t be point loaded, which means no double-stacking pallets. Every pallet had to be single-stacked, consuming precious square footage rapidly.

When the staging area filled up, the team had to move thousands of pavers through a freight elevator instead.

“We’re trying to move 2,500-pound pallets in an elevator, which obviously didn’t work, so we had to break them. It was a lot of labor, a lot of up and down,” Mann said. “And if you’ve never been on a construction site with elevators in a multi-family or multi-story building, there’s a lot of waiting involved.”

Different trades competing for elevator access turned material movement into a logistical puzzle.

Planning for the Invisible

The design played with geometry and perspective, as rectilinear lines flowed parallel in some spaces, then shifted to run perpendicular in others, guiding the eye and defining distinct zones.

The smaller 12″x24″x2″ pavers were arranged in a soft gradient pattern, creating subtle movement and visual depth, while the larger 18″x36″x3″ pavers formed bold, solid bands of color that anchored the design. Carefully chosen shades of grey transformed the vast expanse into a series of engaging environments, from wide-open gathering spaces to quiet, intimate corners.

“It was a gradient pattern. There were three shades of gray. And if you didn’t have them next to each other, you couldn’t really tell which gray it was, but once they were next to each other, you could tell,” Mann said.

Where pavers met curved planters and benches, the team had to execute flawless precision cuts in those heavy slabs, shaping each curve with the patience and skill of artisans.

The design also incorporated pedestal pavers.

“The pedestal pavers are probably one of the most difficult types of pavement to install,” Mann said, “because there’s a lot of different challenges and things to overcome.”

What makes a pedestal paver installation particularly complex is that most of the real work happens below the surface. The pedestals themselves, the fiber grates, the shims, the drainage considerations—these are the elements that determine whether a project succeeds or fails, and none of them are visible in the finished product.

Starting points matter immensely in this type of work. The team had to plan not just where to begin, but where they would end, calculating how cuts would affect stability on pedestals and whether insulation adjustments would be needed. A cut that’s too small might not sit securely on a pedestal system. A poorly planned layout could create problems that only reveal themselves when you’re already committed to a direction.

‘It’s Going to Be Worth It’

“My mantra to myself is that it’s going to be worth it,” Mann said. “All this we’re going through to get to the end product, it’s going to be worth it.”

And it was.

The final North Central project was recognized locally by the Southwest Hardscape Association and earned national recognition by winning the Segmental Concrete Pavement – Commercial (more than 15,000 sf) category at 2025 HNA Awards.

“The owner, project owner and the general contractor were very happy with the finished product, as they should be,” Mann said.

“The team at European Pavers has been doing this for years. We came through with innovative ideas and teamwork and we made it successful on every level.”

Lessons for Aspiring Hardscapers

For those entering the industry or considering hardscaping as a career, Mann emphasizes the critical importance of education from trusted sources. Pedestal paver systems, rooftop applications, permeable installations, these specialized areas require knowledge that goes beyond basic installation techniques.

He recommends pursuing formal education through organizations like the Concrete Masonry & Hardscapes Association. The key, Mann stresses, is ensuring you’re learning from qualified sources with proper backing and vetted information.

“Get your education and get hands on. But make sure you get it from the right source,” he said.

Mann also offers advice on the power of teamwork and taking challenges one step at a time.

“We take it day by day,” Mann said. “We face the challenge. We conquer that challenge and we try to look ahead and see what other challenges are going to be ahead of us and we try to circumvent those when we can.”

The hardscaping industry offers diverse opportunities, from residential patios to commercial plazas to complex installations like North Central.

Each type of project demands different skills and knowledge. What remains constant is the need for proper training, commitment to quality, and the resilience to work through challenges that seem insurmountable in the moment.

The “Tough Guy” Myth: Why Communication is an Underrated Hardscaping Skill

Physical and technical skill matters in hardscaping. The ability to set a clean paver edge or build a retaining wall that holds for decades, these are critical for contractors. But if you study the careers of the people who move up the career ladder or who work across a variety of disciplines within the hardscaping industry, you’ll find that their top skill is that they know how to communicate.

Communication is the skill that almost nobody brags about on a jobsite, and yet it determines almost everything from whether a project gets built to spec to whether a client comes back or a crew trusts you with more responsibility, to whether your name becomes one people recommend or one people avoid.

If you’re early in your hardscaping career, you don’t want to miss out on strengthening your communications skills alongside your physical and technical capabilities.

Tip #1: Strong Installers Execute the Work. Strong Communicators Make Sure It’s the Right Work.

“While physical skill is definitely part of the hardscaping success equation, it is communication that ensures that skill is applied correctly, safely, and profitably,” said Kathy Granger, VP of Marketing at Outdoor Living Supply. “A crew can be incredibly talented, but if they misunderstand the scope, the timeline, or the client’s expectations, that can lead to rework or dissatisfied customers. Hardscaping is about bringing ideas to life — from a homeowner’s vision to design creation to installation. That translation requires clear communication at every step.”

Think about what that translation actually involves. A homeowner comes to a contractor with a vague idea. Maybe it’s a backyard they want to enjoy, a wall they need built, a patio they’ve been dreaming about. That idea has to travel through a conversation into a design, from the design into a plan, from the plan to the crew on the ground, and from the crew’s work back to a finished product the client recognizes as their vision.

Every single handoff in that chain is a communication event. Every one of those handoffs is a place where something can break down. The strongest installer on the crew can’t fix a project that was built to the wrong dimensions because someone nodded along instead of asking a clarifying question.

Craig Finch, Architectural Representative at RCP Block & Brick, has watched this dynamic play out from a different angle.

“Many contractors are good at the physical side of things,” he said. “They’re good at laying down products, building walls, doing those types of things, but sometimes the communication skill is not quite there. I would even say sometimes the more successful contractors are guys that don’t even lay the product. They’re marketing people.”

The contractors who grow their businesses, who land the bigger jobs, who build lasting client relationships, are often the ones who are exceptional at talking with people, understanding what they want, setting clear expectations, and following through on what they say they’ll do.

Tip #2 – Communicate Consistently and Clearly

One of the most concrete examples of this plays out in something as simple as responsiveness.

“If you’re responding to people and you give them the answers that they need, or if you don’t know the answer, you tell them you’re going to get it for them and you do — that’s huge,” Finch said. “Getting back to people quickly and making sure you’re helping them one way or another sets you apart from a lot of other people out there.”

This applies to internal teams as well as to clients.

“Clear communication creates confidence. When expectations are laid out clearly — timelines, budgets, responsibilities — people feel secure. Crew leaders know what success looks like. Clients understand what they’re paying for. Coworkers know how their roles connect,” Granger said.

“When communication is unclear, frustration and confusion can quickly build. Assumptions replace clarity. Mistakes happen. On the other hand, when someone communicates clearly and consistently, people respond with trust, respect, and accountability.”

Tip #3 – Don’t Make Assumptions or Guesses. Ask Clarifying Questions.

In hardscaping, an assumption that goes unchecked costs real money. It costs time. It costs the reputation you’ve been building.

“One common mistake is assuming instead of confirming,” Granger said. “Early in their careers, people may hesitate to ask questions because they don’t want to appear inexperienced or foolish. In reality, asking clarifying questions demonstrates a willingness to learn and reduces mistakes. Don’t be afraid to speak up and ask questions.”

Finch has a related warning for newer professionals navigating the tension between what they know and what they don’t.

“If you don’t know the answer to something and you just give an answer to give it, that’s not good either, because that drops the trust factor,” he said. “It’s okay to not know something. Just tell that person you’ll get back to them with the answers that they need.”

Trust, once lost, is difficult to rebuild. Admitting you don’t know something and committing to find out is actually one of the most trustworthy things a person can do.

Tip #4 – Don’t Forget to Listen.

When it comes to communication, most people focus on talking. But the other half of good communication is active listening, and it may be the more underestimated skill of the two.

Granger points to a quote from author Stephen Covey that she finds particularly accurate: “Most people do not listen with the intent to understand; they listen with the intent to reply.”

For someone new to the industry, listening is one of the most strategic things you can do.

“Be a good listener and absorb information multiple times. You’re going to have to hear it a couple of times for it to really settle in,” Finch said. “Open up, spread it out, get other people’s opinions, because people have different knowledge and skills.”

Finch’s advice for building communication skills: go talk to people. Go to industry events. Cold call. Give quotes. Join organizations like CMHA and show up to the gatherings where experienced people are present.

“You gain a lot of knowledge just from hanging out and talking to people,” he said.

Every conversation with an experienced installer, project manager, or supplier rep is a chance to absorb knowledge that would take years to accumulate otherwise.

Tip #5 – Build Good Communication Habits.

“Professionals who communicate clearly prevent costly mistakes, manage expectations effectively, and keep projects moving smoothly. That reliability makes them valuable — and valuable people earn more,” Granger said. “Leadership is largely communication. While technical skill may build the project, communication builds the team and the client relationship. Those who can confidently explain a plan, navigate difficult conversations, and motivate others naturally rise into higher-responsibility roles.”

From the very start of your career there are practical habits that can make communication stronger on a daily basis.

Granger recommends documenting progress and changes on every project. Taking photos, logging updates in real time rather than relying on memory later removes the fog of assumption from project records.

Practicing active listening means making eye contact, not interrupting, and paraphrasing what you heard to confirm you understood correctly.

When something is genuinely important, picking up the phone or having a face-to-face conversation matters, because tone and nuance get lost in text. Following a phone conversation with a written confirmation creates a record that protects everyone. And establishing consistent times to check messages, review change orders, and send updates turns communication from something reactive into something reliable.

These habits require consistency, intention, and the understanding that communication is a craft. And it’s one you develop the same way you develop any other skill, through practice.

The “tough guy” myth has its place; physical skills matter in this work. But the reputation that carries a hardscaping career forward is built job by job, conversation by conversation. It’s built on showing up, doing good work, and being the kind of person that clients, crew leaders, and colleagues know they can count on to say what they mean and mean what they say.

When Challenges Become Features: The Story Behind an Award-Winning Amphitheater

Nestled in the woods along a creek at Camp Lutherlyn in Butler, Pennsylvania, an amphitheater that has hosted generations of campers since 1980 recently underwent a remarkable hardscaping transformation.

The project, completed by Gargiulo Landscape, won the Combination of Hardscape Products– Commercial category at the 2025 Hardscape North America Awards. It was honored not just for the beauty of the final result, but for the thoughtful craftsmanship and problem-solving that brought it to life.

Honoring the Past While Building for the Future

From classes to worship services to weddings, Camp Lutherlyn’s amphitheater holds decades of memories. The donors funding the renovation had one clear directive: preserve the feeling of the place they loved.

“They wanted to keep that same feel that they had when they were there,” said Joe Gargiulo, owner of Gargiulo Landscape. “They didn’t want to make it all new and revised. They actually wanted to keep that vibe from the camp.”

This meant working with the site’s character. The team carefully removed, cleaned, and re-laid original barnstone from the patio, preserving the rustic character while improving functionality. Even boulders were stored and reinstalled.

“This is at a summer camp and they use this area as an outdoor classroom. If it’s an outdoor classroom, it’s intended to teach kids about nature. What better way to do that to say we’re using the natural stone that was already here,” Garcia said.

But when it came to creating the tiered amphitheater seating, Gargiulo sought out innovative hardscaping options.

“We couldn’t use wood, it would go bad,” Gargiulo said. “And they didn’t want to do metal because it gets hot, it gets cold, it gets slippery.”

Instead, they needed to thoughtfully combine different materials that could help achieve both aesthetic and functional goals.

The team used R.I. Lampus Grand Ledge wetcast seating units for the tiered amphitheater seating in order to meet the site’s competing needs.

“Grand Ledge really fit that rustic feel of the campground. It’s just much easier to use in this setting because you’re married to that very consistent height and grid placement,” said Andrew Kufen, Contractor Development at R.I. Lampus.

The wetcast material also resists moss growth which was necessary for the shady, wet area.

Between the seating tiers, the team installed perkEpave, a permeable surface made from recycled rubber and gravel with adhesive binders. This allowed water to drain through rather than pooling, addressing the site’s chronic drainage issues while maintaining a natural appearance.

For the patio itself, they used resin-based jointing sand to stabilize the historic barnstone, and applied a porous binder behind each tier to create permeable surfaces throughout.

This project succeeded in part because multiple parties brought their expertise to the table. The partnership between Gargiulo, Lampus, Rosetta, and dealer Harmony Hardscape meant the contractor could try out new products, brainstorm creative ideas, and have technical support throughout the process.

“This is a very attractive project because of the setting and what you’ve built,” Kufen said. “You know that what you’ve built is going to get used and be there for a very, very long time.”

When Nature Throws a Curveball

While the project overall went pretty smoothly, the excavation process was a bit of a challenge. But Gargiulo’s team saw this as an opportunity to demonstrate their problem-solving skills.

“Before we tore it all down, we had to keep the original material, so we had to store everything. All the flagstone was picked up by hand. Every boulder, nook, and cranny—we had to store that, clean it,” Gargiulo said.

“When we opened up that hillside a little bit, we just opened up a ton of water, so we had to focus on getting the water out and building up our foundation with a bunch of drains. It’s definitely labor intensive when you’re pulling up flagstones—they’re pretty big, you got to put them on pallets, move them, dig out the area, and then go back and relay everything. We had to redo all the bedding. We were saving as much plant material as we could. One of the biggest things was the pond. There were frogs, so we had to save all the frogs and get them out. And then of course they always came back, so we had to keep saving more frogs.”

The spring in the hillside wasn’t originally anticipated. The solution required extensive drainage work—two feet of drainstone beneath the patio, strategic piping, and a comprehensive water management system that worked with the site’s natural hydrology rather than against it.

It became a defining feature of the project. The team created a pond that naturally manages spring overflow, feeding the creek while serving as habitat for frogs and red-spotted newts. They even built steps down to the creek for campers to access the continuously running spring water.

“Being able to take and listen to what the client is seeking and being able to deliver that really goes a long way,” said Gerry Garcia, Business Consultant at Rosetta Hardscapes. “They really wanted something natural, and the Gargiulo team was able to take that request and really keep that natural feel of the environment, even though they were scared that this was a big renovation.”

Lessons for Aspiring Hardscapers

There are many lessons to be learned from an award-winning project like the Amphitheater at Camp Lutherlyn, especially for aspiring hardscapers.

Listen deeply to what your clients value. Sometimes the most important work is about understanding the emotional connection people have to a space and honoring it.

Expect the unexpected. The best hardscapers turn challenges into features that enhance the overall project. Your ability to adapt and innovate on-site can be just as valuable as your technical skills.

Material selection is about more than aesthetics. Consider durability, maintenance, functionality, and how materials work together as a system. Don’t be afraid to mix modern engineered products with natural materials when it serves the project’s goals.

Build relationships with manufacturers, suppliers, and other industry professionals. These partnerships give you access to expertise, support, and solutions you might not have on your own. Don’t try to figure everything out alone.

But Gargiulo’s most important message for aspiring hardscapers is to recognize the artistry in what you do.

” Every job is a little different, and you get new challenges, and there’s new products. You have to look at it like you’re an artist,” he says. “We go out and we rip out a whole property and we redevelop it. It’s like a blank canvas and we make a beautiful picture. We’re artists because you have to have the right eye. You’re dealing with different types of soils, and you’re dealing with water, and you’re dealing with what you’re working around. There’s a lot of components, a lot of moving things. You have to look at least five years down the road because that is what you are working for. You’re working for that longevity.”

Hardscaping requires understanding drainage, soils, elevations, utilities, materials, and how they all interact. It demands both technical knowledge and creative vision. And when done well, like at the award-winning Camp Lutherlyn, it creates spaces that will serve communities for decades.

The Math Every Hardscaper Actually Uses (and Why It Matters)

You don’t need to be a mathematician to build a career in hardscaping, but math might show up on the jobsite more than you think.

Luckily, the math fundamentals you need are probably ones you already learned somewhere between middle school and a trip to the grocery store. The trick is knowing which ones matter and getting fast enough with them that they become second nature on the job site.

“Math is everywhere if you’re looking. If you are grocery shopping, you get the price per unit to decide if this package is better or the other one? When you’re checking how many miles you’re getting per gallon,” said Gabriela Padilla, P.E., Division Engineer, SRW at the Concrete Masonry & Hardscapes Association (CMHA). “We are always doing some math, even if it is small.”

Here’s a breakdown of the math skills that show up on nearly every hardscaping job and why getting comfortable with them now can make all the difference later.

Calculating Lengths and Areas

The simplest math on a job site is knowing how much linear or square footage you’re working with.

Perimeter calculations come into play when you’re installing edge restraints around a paver patio, running silt fences along a property line, or laying drainage pipe.

Area calculations are the bread and butter of hardscaping estimates. When a homeowner wants a new patio, the first thing you need to know is how many square feet or square meters you’re covering because that drives everything else, from the number of pavers you order to the depth of base material you’ll need.

Padilla notes that irregular shapes can be broken down into smaller, manageable squares, triangles, and circles and then added together.

“It doesn’t need to be exact to the second decimal,” she said. “It’s just a good approximation.”

The math itself isn’t complicated, but getting it right means you have the information you need to order the right amount of material and avoid the costly headache of running short mid-project. You also can use it to set client expectations.

“Most homeowners have no scale of the size,” she said.

For instance, if a client wants to fit a table for 12 people on their new hardscaped patio, you need to make sure the square footage actually supports that and discuss what that would entail with the client.

Another thing to keep in mind is that hardscapers work in decimals, not fractions. Architects might hand you a drawing that reads “5 3/8 inches,” but the moment you take that measurement into the field, you’re converting it.

“You do not use architectural units,” Padilla said. “When you do the math for this kind of work, you are working with decimals—4.3, 5.6—because you need to do the math fast. If you are dealing with fractions that takes too much time.”

Common inch-to-decimal conversions come up constantly on the job, so it pays to have them memorized or written on a laminated card in your truck or in a note on your phone for easy reference.

Volume and Converting to Cubic Yards

Area gets you to square footage. Volume gets you to materials. It’s also where a key unit shift happens.

While lengths and areas are measured in feet, volumes in hardscaping are almost always discussed in cubic yards. That means when you’re ordering crushed stone, gravel, sand, or topsoil, you’ll be converting your measurements before you can place an order.

“When you talk volume, you do not talk cubic feet,” Padilla says. “Everything we measure—areas and perimeters—is usually done in feet. When you do volumes, you go cubic yards.”

When it comes time to place your order, you round up.

“If you’re buying 4.3 cubic yards, you are not buying 4.3 cubic yards. You’re buying 5,” Padilla said.

Doublecheck with your provider but it is very common that for small projects you will usually be able to buy by cubic yards and for big ones you will need to order by weight.

Aggregate and sand swell when moved and consolidate as they sit or are compacted. These materials don’t behave the same way before and after you work with them.

For instance, when you excavate soil, it expands. A cubic yard of soil in the ground can grow 20 to 30 percent once it’s been dug up. Excavated asphalt grows even more, about 50 percent. That matters when you’re figuring out how many truckloads it will take to haul material away.

The reverse happens when you bring material in. Compacting gravel or base material reduces its volume, so you always need to buy a little more than your raw calculations suggest.

Ordering bulk material by volume can be inaccurate. It’s most reliable to order by ordering by final compacted weight, so the level of consolidation doesn’t matter.

You also have to account for waste throughout the process, Padilla said, and recommended buying about 5 percent extra.

Weight and Truck Capacity

One area that surprises a lot of people new to hardscaping is the math around hauling materials. It’s not just about volume, but weight. Every truck has a payload limit and exceeding it is both unsafe and potentially illegal.

A standard half-ton pickup can handle far less than most people assume, and heavy materials like gravel will hit that limit fast.

Planning your hauls and knowing when to bring in a larger truck or hire a dump delivery is part of doing the job efficiently and protecting your equipment.

Determining Slope

Of all the math in hardscaping, slope might be the one with the highest stakes. Water is “the biggest enemy of hardscaping,” Padilla said.

If water can’t drain away from a hardscaped area, it can pool, freeze, or otherwise damage whatever has been built.

Paver patios are required to slope 1.5% to 2% away from the building, coming out to 1/8 inch to ¼ inch drop for every foot of distance from the house. On a 20-foot-wide patio, that works out to a 2.5 to 5-inch total drop from one end to the other (20 ft x 0.125 in/ft = 2.5 in.). The recommended slope for drainage pipes in segmental retaining walls is 2% to ensure any water that makes it into the pipe is evacuated right away.

“It is not very obvious. Most people walking would not be able to tell that there is that pitch,” Padilla said. “But what that ensures, if water falls, it is not sitting on top of your patio. It’s going to drain.”

A slope of 5 percent or more would be noticeable and should be avoided.

The 3-4-5 Method

Getting a perfect corner on a paver installation requires remembering some basic geometry.

The 3-4-5 method, which is the Pythagorean theorem put to practical use, is essential when you’re working on an open job site with no existing structures to reference.

You plant a stake, measure out in two directions, then check the diagonal. If the numbers match up with the 3-4-5 method, you have a perfect 90-degree corner.

On larger projects, you can scale it up – 6-8-10 or 9-12-15. The math is the same, you’re just working with bigger numbers for more precision across a wider area.

The Bottom Line

None of this math requires anything beyond the calculator on your phone. What it requires is the ability to move through calculations quickly and confidently while you’re standing in someone’s backyard with a tape measure in hand.

“It is definitely mostly arithmetic and geometry. It’s not crazy math,” Padilla said, “but by the time you get to working in the field, this has to be natural.”

If you’re just getting started and some of this feels overwhelming, Padilla’s advice is to be patient with yourself.

“The very first projects are going to feel hard. But it’s just until you get used to it,” she said.

Start with simple rectangular spaces, practice your conversions, and build from there. CMHA’s training and certification courses cover all of these math concepts in the context of real construction processes, so you’re not just learning formulas in a vacuum but understanding exactly where and why they apply on the job.

And if you genuinely love the numbers side of this work, there’s are many career paths waiting for you in the hardscaping industry. From estimating to being a plant operator, you can find the right one for you.

Hardscaping Math Cheat Sheet

US Customary Dimensions

1 ft. = 12 in.
1 yd. = 3 ft.
1 sq. yd. = 9 sq. ft.
1 cu. yd = 27 cu. ft.
1 ton = 2,000 lbs.

SI Metric Dimensions

1 m = 100 cm = 1,000 mm
1 tonne = 1,000 kg

Common Equations – Rectangle

Perimeter of a rectangle
= 2 x (Length + Width)
Area of a rectangle
= Length x Width
Volume of a rectangular prism
= Length x Width x Height
Weight of a rectangular prism
= Length x Width x Height x Density

Common Equations – Triangle

Perimeter of a triangle
= L₍₁₎ + L₍₂₎+ L₍₃₎
Area of a triangle
= 1/2 x Length x Width
Volume of a triangular prism
= 1/2 x Length x Width x Height
Weight of a triangular prism
= 1/2 x Length x Width x Height x Density

Common Equations – Circle

Perimeter of a circle
= 3.1415 x 2 x Radius
Area of a circle
= 3.1415 x Radius²
Volume of a circular prism
= 3.1415 x Radius² x Height
Weight of a circular prism
= 3.1415 x Radius² x Height x Density

Volume Formula (in cubic yards)

Length (ft) × Width (ft) × Depth (ft) ÷ 27 = cubic yards

Volume Adjustment Factors

Excavated soil expands 20–30% once removed

Excavated asphalt expands ~50%.

Excavated concrete expands ~50–100%

Compacted fill material shrinks.

Add waste factor (5%) to all material orders.

Slope/Drainage

Required slope away from house: 1.5 to 2% (maximum)
That equals: 1/8 (0.125) to ¼ (0.25) inch drop per foot of distance
Example: 20 ft x 0.25 in/ft = 5 inches of total drop

The 3-4-5 Rule (Square Corners)

From a center stake, measure 3 ft in one direction and 4 ft in another. The diagonal between those two points must equal exactly 5 ft for a true 90-degree corner.

AI in Hardscaping: Blending Innovation with Education

As AI tools become increasingly accessible, hardscapers look to harness these powerful new tools without sacrificing the foundational knowledge that separates professionals from hobbyists.

AI as a Workflow Enhancer

For many in the industry, AI has already moved from experimental to essential.

Weston Zimmerman, founder of SynkedUp, calls AI “an accelerant to the things that you need to do already anyway.”

For instance, contractors writing proposals at 10 PM, exhausted from a long day, can now “give AI your rough and polish proposal description, let it clean it up for you, tweak a little bit and use that,” Zimmerman said.

“They’re using AI to help them come across as more polished, more well presented in their written communications with their customers.”

Eric Hammer, Partner at WestBlock Systems, echoes this workflow enhancement approach.

“I use AI on the daily,” Hammer said, “because it actually really helps me be more efficient in my workflow or in providing clarity in documents that I’m writing.”

As the founder of SynkedUP, a business management software company focused on the hardscaping and landscaping industry, Zimmerman believes the impacts of AI will go beyond convenience.

“Documentation of processes is the very thing that keeps owner-operators prisoner in their own businesses. Until that happens, you are forever the only person that can do whatever task,” Zimmerman said. “With AI that is so much easier because you can literally shoot a video of you doing XYZ task, whether it’s out in the field or in the office or whatever, and feed that video to AI and it’ll shoot out a nice document with a list of steps that you need to take to do the task and do it well.”

Zimmerman also notes that most hardscaping businesses are sitting on “data goldmines.”

“A lot of operators are failing to document their own data,” he said. “They estimate a job—it’s going to take 250 hours and X dollars’ worth of materials to go out and do it—but they never document how many hours it actually took them. Every job that gets finished without tracking the resources and the hours and materials that went into it is a lost opportunity to build your own archive of data.”

Even without AI, this data helps you avoid repeating mistakes. But as AI becomes more integrated into industry tools, that data will help you get more accurate results for business processes and estimating.

“Take the time and track your hours and resources per work area in a job. Even if you’re not feeding that to AI yet, that data will become super valuable as AI becomes more prevalent, since you will have way more history to feed into your AI tool,” Zimmerman said.

“…My hope is that some of these problems that exist in the industry, with AI, the bar will be lowered on how easy it is to solve them.”

AI for Visualization and Manufacturing

There are additional applications of AI that show particular promise.

Hammer describes a workflow that’s already transforming his client presentations.

“I will draw out a full layout in SketchUp, then I’ll take a screenshot of that, and I’ll upload it into ChatGPT and say, ‘Make this look photoreal,’” Hammer said. “Conveying the final vision or the possibilities that can be done is huge.”

Looking ahead, Hammer believes that manufacturing could be revolutionized by the combination of AI with Internet of Things (IoT), a network of physical devices, vehicles, appliances, and other physical objects that are embedded with sensors, software, and network connectivity, allowing them to collect and share data.

“I think that that’s going to be a huge thing where maybe you don’t actually need a full-time machine operator,” Hammer said.

But Hammer is quick to point out AI’s current limitations. When he tried using AI to solve a specific engineering problem, “it just was not able to comprehend, so there’s still that human aspect to it.”

This distinction matters. AI excels at augmenting human expertise, not replacing it. The professionals who will thrive aren’t those who hand everything over to AI, but those who understand where AI adds value and where human judgment remains irreplaceable.

Why Education Matters More Than Ever

AI’s power and potential can create significant risks, especially in an industry where engineering precision can be the difference between a structure that lasts decades and one that fails.

“While it’s very cool, it’s also very dangerous in some ways,” Hammer said. “You have to put in very strong restrictions on what it’s able to provide, and what its source of truth is.”

Richard Ansley, Professor and Landscape Design & Management Program Coordinator at Columbus State Community College, frames the challenge even more directly. As AI becomes integrated with Building Information Modeling (BIM) and design software, “AI is going to walk you through it so much faster. And if it doesn’t know on their website, it will reach out to another server that’ll bring it to you.”

But speed without discernment creates problems.

“Students or new professionals can watch a video on Facebook and think that’s the way we do it,” Ansley said. “We don’t want students thinking that everything they see on the Internet is gospel.”

The same applies to AI-generated information.

“AI will give us everything we want. But do we want all of it?” Ansley said. “What do you want from it that you can be a professional about?”

What Aspiring Hardscapers Should Know

For aspiring hardscapers, the willingness to explore AI and new technologies can be a competitive advantage, but only when paired with solid fundamentals.

If you’re looking to enter the hardscaping industry in the age of AI, here’s what you should consider:

Develop prompt engineering skills. Being able to write effective AI prompts requires deep understanding of what you’re trying to achieve. You need to know enough to ask the right questions.
Pursue formal education. Whether it’s a college degree, trade school, or CMHA certification, structured learning gives you the foundational knowledge to use AI critically rather than blindly.
Learn to verify, not just trust. Can you tell when AI gives you information that’s technically unsound?
Develop data discipline. Start tracking time and resources by work area from your first job and look for other areas where you can collect information and data that might one day inform useful AI outputs.
Embrace the innovation mindset. Those willing to thoughtfully integrate new tools while respecting proven principles will stand out.
Understand the limits. AI should be a tool, not a substitute for expertise.

AI in hardscaping isn’t about replacing human expertise; it’s about amplifying it.

The professionals who will thrive are those who build strong foundations first, then leverage AI to work smarter, visualize better, and stay ahead of competition still stuck in old patterns.

The 5 Cs: Hardscaping Skills You Can Hone Before You Get Started

If you’re thinking about breaking into the hardscaping industry, you might be wondering if you have what it takes to succeed.

The good news is that many of the most critical skills aren’t about knowing how to lay pavers, they’re transferable skills you may already possess or can develop right now.

Let’s call them “the 5 Cs.”

1. Curiosity

Andrew Letersky, Founder of Ultimate Landscape Academy, was the kid with endless questions, taking apart household items, tagging along on handiwork, and always building contraptions. His insatiable curiosity became one of his greatest business assets.

“If you have that curiosity, that burning desire to figure things out,” Letersky said. “That really leads you into an investigation mode.”

When you’re curious, you naturally ask the important questions when things don’t work the way you planned. How can I make this better? How can I tweak this? How can I make the customer experience better? How can I get more leads? How can I do this faster? How can I be more efficient?

“If you tell your potential employer, ‘Listen, I’m teachable, and I will learn fast. I just need someone to show it to me and answer my questions,’ every employer wants to hear that,” said Frank Bourque, Landscape and Hardscape Business Consultant.

This mindset of constant questioning and refinement is what drives career and business growth.

2. Character

“If I had one piece of advice to any human on the planet who wanted to become a stronger, a more dedicated, a more present, a more successful version of themselves, it would be simply: do what you say you’re going to do when you say you’re going to do it,” Letersky said.

It sounds basic, but think about how rarely people actually follow through, especially on promises they make to themselves.

“It’s easy to keep promises to other people, but it’s super hard to do it for yourself because typically the repercussions are not as present,” Letersky said.

When we break promises to ourselves, something deeper happens.

“You lose self-trust, and the self-trust translates into self-love, and self-love is what you need for true confidence,” Letersky said. “Because if we aren’t confident, then sales are difficult. Communication is difficult. Showing up is difficult.”

3. Consistency

Consistency is closely tied to character. It’s an active choice to keep showing up and to showcase what is a priority to you.

“When we try something new, we’re going to go through that uncomfortable phase. It’s the people that try something and push through that difficult phase and get to the other side of it that are the ones that really succeed,” said Vanessa McQuade, VP of Sales & Marketing and Co-Owner of Intrigue Media. “Look at yourself as a person that’s adding value. Lead with confidence.”

Letersky frames it as “discipline,” the ability to do the work day after day, even when motivation fades.

“If it was easy, every single person would be doing it. Starting’s the easy part, but the hard part is what separates people,” Letersky said. “The hard part is what leads to the freedom. It’s what leads to the financial rewards, the success on the other side.”

An employee who shows up consistently, communicates absences well in advance, and can be counted on becomes invaluable, whether you are working directly on a hardscaping crew or in the office.

“If you want your value to go up, focus on reliability,” Bourque said.

4. Communication

Strong communication skills impact every aspect of your career and business.

“If you’re not able to communicate the services you offer, or the way that you can help them, or the emotional benefits to them—the certainty that they get or the removal of fear or things like that—if you can’t communicate those things with a customer, then your sales process takes a big hit,” Letersky said.

“Communication is as much about being able to speak as it is to be able to listen…It’s not about the answers you give, but it’s about the quality of the questions that you ask that you’re judged on. Instead of giving them what’s important to you, being able to ask a simple question of, ‘Before I tell you about our company, what is it that you’re looking for from a landscaper?’ That shift changes the whole conversation because then they’ll tell you what’s important for them and you can relay now why you’re the best choice based on the things that they said were important.”

The same advice goes for a job interview in hardscaping.

“I think you should be asking more questions than talking about yourself—about the company, about the process, about the company culture, about the management,” said David Huber, National Hardscape Sales Manager for Alpha Professional Tools.

5. Commitment (to Self-Reflection)

The final C might be the most transformative: the commitment to honestly evaluate yourself.

“The ability to self-reflect—if you’re the kind of person who can look themselves in the mirror and say, ‘Hey, listen, let’s think about the last day, week, month. What did we say we were going to do and then we didn’t do it? Where do we need to focus some more time and energy over the next month?’” Letersky said.

“Being able to self-reflect on your own performance to see where the gaps are in your own skill sets or your own mindset or your own habits, that sets you in the top 1 percent or even .1 percent of the people in the industry.”

Getting Started

You don’t have to wait until you have mastered “the 5 Cs” to get started. Work toward developing these foundational traits and trust that the technical skills will grow alongside them.

“I was probably the most inadequate individual when it came to starting my business,” Letersky said. “I had no business experience. I had no idea how to get customers. I had no idea how to win. I did one patio in my entire life prior to starting my landscape business. Through my inquisitive nature and curiosity and the desire to not quit and go work somewhere else, I pushed ahead.”

If you’re unsure whether you belong in hardscaping, start by honestly assessing these qualities in yourself. Which ones do you already have? Which ones need work? The beauty of these skills and traits is that they’re all improvable and you can start today.

“You don’t have to be the smartest. You don’t have to be the quickest. You don’t have to be the best at getting the stuff that you need,” Letersky said. “You just have to have that vision and that belief that you’re going to get what you want and you’re going to go after it no matter what happens.”

How Smart Hardscaping Solutions Solved Big Challenges at America’s Most Famous Battlefield

When visitors arrive at Little Round Top in Gettysburg National Military Park, they’re stepping onto hallowed ground.

But with over a million visitors each year, the site – one of the most pivotal sites of the Civil War – needed infrastructure upgrades that could handle massive foot traffic while respecting the history beneath their feet.

For aspiring hardscapers, this innovative retaining wall project that won top honors at the 2025 Hardscape North America awards offers lessons in innovative problem-solving, adaptability, and delivering results under unique constraints.

Creatively Preserving a Historical Site

The parking area at Little Round Top’s summit needed a retaining wall to raise the slope’s grade and improve traffic flow, creating safer gathering areas and better accessibility for tour buses. But its status as a historical site created additional challenges.

“You want to be very respectful of the history of sites like this, and preserving as much of the natural landscape as possible,” said Dave Belyea, Communications & Global Events Manager at CornerStone Wall Solutions Inc.

The original specifications called for a geogrid-reinforced granite boulder wall, but sourcing materials proved difficult. That’s when contractor Structural Engineering Group (SEG) and ELA Group, the project engineer, approached York Building Products about an alternative solution using MagnumStone blocks.

The blocks were ultimately chosen because one of MagnumStone’s signature features are gravity extender units. These components work similarly to geogrid but require significantly less digging. On a historic battlefield where every shovelful matters, this was crucial.

“With less excavation, MagnumStone’s gravity wall system delivers more solutions for common and complex retaining wall projects,” Belyea said.

The hollow core blocks could also be handled with compact construction equipment. This eliminated the need for large staging areas, which worked particularly well for the constrained spaces atop the storied Battle of Gettysburg hillside.

“Small crews are capable of these projects too,” Belyea said. “You can have crews with as little as 2 to 3 people installing well over a thousand square feet of block per day.”

The National Park Service also had specific visual requirements for the site. The team used MagnumStone’s natural ledge face texture on one side of the parapet wall, then attached granite-colored stone veneer to the parking lot-facing side to achieve the desired ashlar pattern. The blocks were stained to match the region’s natural granite color palette.

“It was a really neat way of integrating different hardscaping products to come out with an end product that achieved the structural requirements, long-term stability, and durability required for a historic site with that much traffic, but also the look they envisioned,” Belyea said.

Award-Winning Results

The completed wall reaches 10 feet at its highest point and covers 3,485 square feet, with a hybrid gravity and parapet design. The top courses were filled with concrete to support safety fencing, with posts installed directly into the blocks’ hollow cores for a clean, elegant finish. It also features built-in lateral and vertical drainage channels for superior drainage.

The end result supports active pressures from the roadway and offers a new sidewalk and gathering areas for loading and unloading tour buses.

“Everyone was thrilled with the construction efficiency and the system’s history of performance,” Belyea said. “It looks natural, clean, elegant and fitting of this historic site. The end product was a retaining wall the National Military Park can be proud of, enhancing the safety and experience of tourists who visit from coast to coast or internationally.”

The Little Round Top project was recognized at the 2025 Hardscape North America Awards, taking home the top prize in the Commercial Retaining Wall category.

“It’s nice to showcase what our products can do. It’s an honor to be recognized with an HNA Award for our products and their capabilities. We have an excellent network of production partners and we want to help share their hard work,” Belyea said.

“Seeing the teamwork that goes into all of these projects is special, from consistent block production to scheduling site material deliveries and the creativeness of the engineers and contractors involved to seek out solutions like our gravity extenders. The gravity extenders fit the needs of the project, and resulted in a successful, long-term solution. It’s rewarding to see the full circle moments that come out of it all.”

Lessons for Aspiring Hardscapers

There are many lessons to be learned from an award-winning project like Little Round Top, especially for aspiring hardscapers.

Stay open to alternatives. When the original specifications proved difficult to source, the team didn’t give up. Instead, they proposed an innovative solution.

Efficiency matters. The gravity wall approach with extender units greatly minimized excavation depths compared to alternative solutions, saving time and money while reducing environmental impact.

Small crews with the right tools and systems can tackle impressive installations. This project was possible because the products it used meant they could use compact equipment.

Think about the full picture. This project succeeded because it addressed multiple needs: structural requirements, time constraints, budget considerations, aesthetic demands, and environmental preservation. Great hardscaping is about building something that works on every level.

With Little Round Top, MagnumStone, York Building Products, Structural Engineering Group, and ELA Group crafted work that will stand the test of time, serve its purpose beautifully, and make everyone involved proud of what they’ve accomplished together.

Beyond the Classroom: Why One Professor Takes His Students to Compete at Hardscape North America

Brigham Young University’s landscaping program works to shape the next generation of outdoor design professionals. These students have the opportunity to not just learn in the classroom, but to also gain experience on a national stage.

Greg V. Jolley, PLA, ASLA, Professor of Plant and Landscape Systems, often brings a team of students to the annual National Competition at Hardscape North America, where they test their skills against some of the best in the country.

But for Jolley, the competition isn’t just about trophies. It’s about giving students real-world confidence, hands-on experience, and the chance to see themselves as future leaders in the industry.

From Theory to Practice

Jolley’s own path to teaching started after five years of professional practice at a landscape architecture firm in Jackson, Wyoming. When an opening came up at his alma mater in 2003, he jumped at the chance to return. For him, this was a return not just to BYU, but to the same campus where his father had been a professor.

“To be able to go back and have the opportunity to teach in the same place he did, and to be able to teach the topic I loved, it was a no-brainer,” Jolley said.

That real-world experience has proven invaluable in the classroom. Four-year universities excel at teaching theory, Jolley noted, but hands-on skills can be harder to incorporate into the curriculum.

That’s where competitions like Hardscape North America come in.

Hands-On Learning, Real-World Results

BYU has been involved in landscape competitions since the late 1990s, and Jolley has been part of that effort since he arrived back on campus. To bridge the gap between classroom learning and practical skills, he formalized a partnership with BYU’s grounds department in 2003, requiring all students to work there for at least one semester.

“Most students would end up working for more than just one semester,” Jolley said. “They may end up working for two years, three years. If they get into that program early enough, sometimes even gain four years of experience.”

Competitions build on that hands-on foundation by offering a deep dive into specific skills.

“In the case of hardscape installation, just in the preparation leading up to a competition, they can gain hours upon hours of experience,” Jolley said. “It gives them a little bit more depth in the subject than we could otherwise provide as professors or in an academic setting.”

When Jolley asks students about their competition experience, one word comes up repeatedly: invaluable.

“Just to be able to observe professionals doing the work and being able to talk with them and get feedback from them. You have such skilled laborers installing these hardscapes, and just being able to watch them for a couple of rounds of the competition is invaluable,” he said. “I think it generates more ideas in their mind of ways that they can go about their work.”

More Than Just Hard Skills

Jolley also emphasizes that competitions teach soft skills, critical skills that every professional needs.

“We oftentimes think of the install as being just hard skills and that’s it,” he said. “But the soft skills of communication—how do you communicate with one another? How do you problem solve? You might be in the middle of the competition and you have to pivot or adjust what your original strategy was.”

Jolley also encourages his students to stay connected with professional associations, to educate others, and to support their fellow practitioners.

“We want our students to have as they go out into the world a desire to continue to learn and continue to serve in whatever communities that they’re in,” he said.

It’s a philosophy reflected in BYU’s motto: “Enter to learn, go forth to serve.”

“We try and emphasize that to our students that go out into the industry,” Jolley said. And it’s a principle he embodied in his own career trajectory from student to practitioner to educator.

Whether students end up installing patios, designing outdoor spaces, or another industry entirely, the skills and connections they gain at competitions like Hardscape North America become part of a foundation that lasts a lifetime.

Entrepreneur vs. Employee: Which Path is Right for Aspiring Hardscapers?

Every hardscaper faces a big decision at the start of their career: should you begin by building your own business or gain experience by first working for someone else?

Both routes have their pros and cons. Running your own company means independence, but also risk; working as an employee offers stability and mentorship, but less freedom.

If you’re an aspiring hardscaper wondering where to begin, advice from a few industry professionals can help you find the path that fits your personality, goals, and lifestyle.

Learning Then Leading

Dan Hughes, President of Segmental Systems Inc., spent nine years working for a landscape company before eventually purchasing an established hardscape business. That time as an employee was an education.

“I constantly observed how things were done, good and bad, and compared it all to other companies in the area,” Hughes said. “I learned all the basics of landscaping, sprinklers, different construction methods, and even some landscape maintenance.”

More importantly, he gained crucial management experience.

“The longer I was there, the more experience I got running/managing crews, dealing with customers, knowing what we needed for supplies for the day, planning for the next several days, equipment repair and usage,” he said.

However, Hughes is candid about what he didn’t learn as an employee.

“What I never learned was sales, estimating, overhead, payroll, taxes, and the business end of it all,” he said.

When Hughes started working for Segmental Systems with the intent to purchase it, the owner made it his mission to teach him as much as he could during the transition.

Looking back, Hughes appreciates the foundation his employment years provided, but he also acknowledges the value of buying into an established operation.

“You avoid the struggles of having to do all the work yourself while still trying to find work and build a business. That’s a tall hurdle and I applaud those who have done it successfully. It’s a grind to get there for sure. But buying something existing, partnering up with an established business allows you to focus on building and making things better rather on fighting to survive,” Hughes said.

“…If I were to do it all over again, I would definitely work in the trade for a quality contractor and look to buy in or out that company. Starting from scratch is quite risky, and extremely volatile in the dips in the economy.”

Finding the Right Employer

Weston Zimmerman, founder of SynkedUP, experienced a transformative shift in how he viewed employment, one that ultimately prepared him for entrepreneurship.

Starting as a teenager at Tussey Landscaping installing water features and koi ponds, Zimmerman admits he was initially “your average employee” who “worked hard when I was there, but I wanted the Fridays off and I wanted to go do this, I want to go do that.”

Everything changed after he got married and his priorities shifted. At an Aquascape convention in Chicago, hungry to make more money, he approached CEO Greg Wittstock about job opportunities.

“He looked at me like I had three heads,” Zimmerman said. “And I said, ‘Well, I just want to make more money,’ and you can see that he had heard this 100 times. He said, ‘Go back and talk to your boss and ask him what can you do to make the company more money, so that you can make more money.’”

Zimmerman never looked at employment the same way again.

“My mindset, my perspective as an employee shifted forever from that moment on,” he said.

That shift led Zimmerman to become not just a crew lead, but also Director of Marketing at Tussey, launching their social media presence, YouTube content, filming and editing, and managing their website.

Both Zimmerman emphasizes that not all employment experiences are created equal.

“There’s a key ingredient that has to exist and that is the owner of that company has to be willing to give you the autonomy. I could’ve had the exact same story at Tussey Landscaping, but with a different owner that wasn’t willing to give me the rope to climb and it would’ve failed for both of us,” Zimmerman said.

Instead, Zimmerman was able to really have a seat at the table at Tussey and started to offer ideas for business processes and process optimization. That experience eventually led him to founding SynkedUP, a software company that’s transforming how hardscaping businesses operate.

“I actually would probably encourage going and working for someone for a while, but I would also say in the same way that the employer is interviewing you, in your own mind be interviewing the employer,” Zimmerman said. “If you’re going to work for someone, be considerate and thoughtful about who you’re choosing to work for because that’s a key part of the equation in making that successful.”

Built for Independence

Outside of three years in the military, Gary Stowe, President of Stowe Contracting, Inc., has worked for himself since he was 13. For him, entrepreneurship isn’t just a preference, it’s a necessity.

“I’m not a good employee,” Stowe said. “That’s kind of what people need to understand if they want to go in business. It can’t be, ‘I’d like to go in business.’ It’s, ‘I have to go in business.’”

Stowe’s career path in hardscaping has been unconventional. With a nursing degree and three years in the Army, he spent a decade running an auto repair shop before transitioning to construction in the late 1980s. But while these fields seem widely varied, Stowe said they all really come down to his passion for fixing things.

Each career shift also taught him something valuable about business operations, pricing, and customer relationships, lessons that helped him build a successful hardscaping company.

One pivotal lesson came during his struggling years in the auto repair business. Working 70-hour weeks, he accompanied his wife to their accountant for tax preparation. The accountant looked at their returns and said, “You know, you can apply for food stamps if you want.”

“That was kind of an epiphany for me,” Stowe said. The turning point came when he realized he needed to bid jobs properly and account for real overhead costs. “You can’t look at the job—the parts, the pieces of the job, the labor it takes to do the job—that’s only one small part of it. You’ve got overhead of just being in business, and you have to recognize that.”

For Stowe, the appeal of entrepreneurship is clear.

“The ability to make your own decisions, the flexibility to do that. The ability to turn down customers if it becomes necessary, to pick and choose who your customers are, the type of work you want to do,” he said.

He acknowledges the demands are real and that it is not a traditional 9-5 job. He keeps a notepad by his bed because he wakes up thinking about work and he stresses the constant planning and organization required to run a company. But despite the challenges, he’s found deep satisfaction in his path.

“It’s a very fulfilling lifestyle. It’s a great way to employ yourself and others,” he said. “It gives you a great deal of satisfaction, and it’s well worth all the heartache that you go through.”

The Employee’s Path

Elias Null, Optimas Specialist at Pave Tool, pushes back against the cultural assumption that entrepreneurship is the only path to success or fulfillment.

“Society pushes to have your own business and be your own boss. And that’s great! That really is awesome, but different personalities are different, and you don’t actually need to be your own boss to have a good life,” Null said.

For him, the focus isn’t on titles or ownership, it’s on personal growth.

“The goal for myself would be to be the best version of myself that I can be,” he said. “Life is like a creek, and if you’re just sitting on a creek in a kayak or canoe, you’re going to end up downstream. You have to stay rowing upstream if you’re going to have a better life.”

Null’s perspective is a reminder that career success isn’t one-size-fits-all. For those who thrive in structured environments and prefer to focus on craft over business operations, the employee route can be just as rewarding.

Finding Your Path Forward

Determining the right path for you really depends on honest self-assessment. Consider these questions:

Are you willing to learn the business side? As Hughes and Stowe discovered, field skills alone won’t sustain a company. You need to understand estimating, overhead, taxes, and cash flow or be willing to learn.
Are you energized or drained by business management tasks? If paperwork, bidding, payroll, and planning excite you—or at least don’t exhaust you—entrepreneurship might fit. If you’d rather focus purely on the craft, employment could be your path.
How do you handle uncertainty and financial pressure? Hughes notes that even with an established company, “there were a few times where work was sparse. Very stressful when you have a fairly large monthly payment on a business.” Can you weather those storms?
Do you need autonomy to be happy? Stowe’s realization that he couldn’t work for others came from recognizing his personality. Some people thrive with structure and clear expectations; others suffocate under them.
Can you find the right mentor? Both Zimmerman and Hughes benefited enormously from employers willing to invest in their growth. If you choose employment, choose carefully.

There’s no single right answer. The hardscaping industry has room for all approaches.

Whether you choose to work for a quality contractor, buy into an existing business, or strike out on your own from day one, success comes down to dedication, continuous learning, and being honest about who you are and what you need to thrive.

The Surprising Skill That Will Set You Apart in Hardscaping: Making a Phone Call!

If you’re looking to break into the hardscaping industry, you might have been focused on learning the technical skills, such as how to lay pavers, build retaining walls, operate equipment, or studying materials or sales techniques.

But there’s one skill that could set you apart from other job candidates and make you incredibly valuable to potential employers from day one – the ability to pick up the phone and actually talk to people.

Why This Skill Makes You Instantly Valuable

According to Vanessa McQuade, a marketing expert who works extensively with landscape and hardscaping professionals, “It seems super basic. But that is a huge thing. People are scared of the phone.”

McQuade has access to extensive call tracking data across the hardscaping industry, and what she’s discovered should get your attention.

“One of the biggest things for landscapers and hardscapers is they’re not picking up their phone,” she said.

Business owners are literally losing money because they can’t or won’t handle incoming calls properly.

Even when many professionals do answer their phones, they can miss crucial opportunities.

“If they do pick it up, just answering with a really nice voice makes all the difference,” McQuade said.

That first interaction sets the tone for everything that follows.

Standing Out in the Hiring Process

As a marketer, when McQuade asks hardscaping professionals what makes them different from their competitors, she’s looking for unique selling points.

One response that doesn’t come up nearly often enough? “We pick up our phone.”

“It honestly, is a huge difference,” she says. “It can be a good way to stand out among the crowd.”

As a job seeker, you can use this same principle.

When you’re interviewing for hardscaping positions, most candidates will talk about their physical abilities, their willingness to work hard, or their basic knowledge of the industry.

But imagine being able to tell a potential employer, “I understand that phone communication is crucial to your business success. I’m comfortable speaking with customers, I can represent your company professionally, and I know that every call could be worth thousands of dollars to your bottom line.”

If you can position yourself as someone who understands these challenges and has the skills to help solve them, you become much more than just another hire.

How to Develop This Skill Now

Particularly for Gen Z job seekers, there has not been as much opportunity to practice making and receiving telephone calls. It’s no longer the main function of phones. While people can do basically anything on their phone, the default is texting or voice notes or online chats.

Before you even have a job in hardscaping, you can work on developing your phone communication skills by doing the following:

Practice professional phone etiquette. Encourage friends or family to call you and work on answering calls with enthusiasm and clarity. Your greeting should immediately convey professionalism and helpfulness.

Learn to ask good questions. Practice gathering information over the phone. You’ll need this if you need to ask about projects, timelines, and customer needs in your hardscaping role.

Understand the business impact. Study how customer communication affects hardscaping business success so you can speak intelligently about it during interviews.

Role-play customer scenarios. Practice handling different types of calls – initial inquiries, follow-ups, scheduling, and problem-solving – with friends, family members, or other job seekers.

Your comfort with this skill can be a game-changer. When you walk into an interview, you’re offering to solve a real business problem that’s costing hardscaping companies money every day.

Your technical skills will develop with experience, but your ability to communicate professionally with customers is something you can master right now. It might just be the skill that gets you hired!

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