Tag: Careers in Hardscaping

Commercial vs. Residential Hardscaping: Which Path is Right for You?

For those considering a career in hardscaping, one of the decisions you may face is whether to focus on residential projects or commercial installations.

While the fundamental techniques may be similar, these two paths offer different experiences, challenges, and rewards. As an aspiring or early career hardscaper, it is worth exploring both to see which might be the right fit for you.

Understanding the Two Paths

At its core, hardscaping involves the same materials and installation techniques whether you’re working on a backyard patio or a shopping center plaza. The primary differences lie in the scale, design process, client relationships, and business operations.

Residential hardscaping typically involves working directly with homeowners on custom projects for their personal property. These jobs might include backyard patios, walkways, outdoor kitchens, fire pits, and retaining walls—all designed to enhance a family’s outdoor living experience. The work is highly personalized, often creative, and involves significant client interaction.

Commercial hardscaping usually involves larger-scale projects for businesses, developers, or government entities. These might include parking lots, plazas, walkways for shopping centers, or hardscaped areas for apartment complexes. The work tends to follow pre-established plans created by landscape architects or engineers, with less room for on-site creativity but greater emphasis on efficiency and adherence to specifications.

The Residential Experience: Creativity and Connection

Harrison Woytko, President of Boulder Landscape, LLC, primarily focuses on residential projects. He was drawn to this sector for its creative possibilities and the opportunity to provide excellent customer service.

“From a creativity and expanding your knowledge perspective, I think the residential market offers much more,” Woytko said. “If you’re someone with creative skills or if you want to see different projects at different houses in different neighborhoods and meet different homeowners, there’s lots of opportunity and freedom there.”

This variety extends beyond just creative expression. Residential hardscapers often build meaningful relationships with their clients.

“We’re pretty good at the back-and-forth with a residential customer. We’re good at having a kitchen table talk. We can listen to somebody and we can pivot and come up with a better solution or something that’s more tailored for them,” Woytko said.

These personal connections often make the work more rewarding.

“Homeowners might have saved their money for 10 years to build a patio so they’re invested,” said Frank Gandora, President of Creative Hardscape Company. “You have great interaction with these people. They’re grateful that you’re doing it, and it’s a very positive situation.”

Woytko said that customer service piece also plays a role when hiring for his team.

“From a hiring perspective, we’re looking for someone with a positive attitude along with good customer service skills. It doesn’t mean that every employee has to have a one-on-one conversation with the homeowner when they come home every day or that they have to make the sale and engage them, but it’s important that they’re respectful, have a good attitude, and have social intelligence when it comes to interacting with others,” he said.

The Commercial Landscape: Scale and Structure

Commercial hardscaping offers its own set of advantages and challenges. These projects are typically larger in scale, more structured in their execution, and often involve working with other construction trades as part of a larger development project.

“In commercial work, you have engineers, you have architects, a landscape architect. They designed the plans. They create the elevations. They create all the data you need to do a commercial job. There are plans, specifications. They tell you the methodologies and how to install it in most of the cases,” Gandora said. “What’s being used on a commercial job is your labor.”

These projects present the opportunity to hone in on a particular skill—such as laying pavers across expansive plazas or courtyards—and execute it with precision. They also highlight how strong teamwork and coordination are essential to bringing large-scale visions to life. With multiple teams working in tandem under tight deadlines and strict specifications, commercial hardscaping becomes a lesson in efficiency, communication, and collaboration.

Finding Your Path Forward

Ultimately, the choice between commercial and residential hardscaping isn’t necessarily permanent. Many professionals start in one sector and transition to the other as they gain experience, move locations, or as market conditions change.

“I don’t know if you have to pick an avenue. I just think it’s how you can cater to your customer, whether that customer is a large general contractor or production home builder or Mr. and Mrs. Jones with a residential project on their home,” Woytko said. “For someone just getting into the business or maybe starting to work for a company, I think it’s really dependent on your market and where you see your vision going.”

Mixing Concrete and the Environment: How Hardscaping Supports Sustainability

Today’s job seekers are often looking for more than just a paycheck; they want purpose. Finding work that aligns with personal values can transform a job into a fulfilling career.

For those who care deeply about environmental resilience and sustainability, the hardscaping industry combines creativity, technology, and environmental problem-solving into real-world results.

Mimicking Natural Systems

The environmental benefits of modern hardscaping techniques extend far beyond what most people realize.

“Permeable Interlocking Concrete Pavement is probably the most visible technology we’ve got that is environmentally focused,” said Robert Bowers, VP of Engineering – Hardscapes at the Concrete Masonry & Hardscapes Association (CMHA).

Permeable pavers absorb and detain rainwater, allowing it to slowly infiltrate into the ground instead of overwhelming municipal infrastructure. This distributed approach reduces runoff volume, minimizes erosion, and lessens the strain on aging stormwater systems.

“Instead of a one-hour storm event overloading the city’s stormwater infrastructure, we can spread that release over days. That’s a major benefit,” Bowers said.

And the environmental upsides don’t stop with water retention. It can also act as a filtration system, filtering out contaminants like total suspended solids, hydrocarbons that leak from vehicles, and even heavy metals. Permeable pavement can also cool water before it enters creeks and ponds, helping protect aquatic life from thermal pollution.

“It’s acting in a lot of different ways. Permeable pavements mimic our natural wetlands better than any other system that we’ve got,” Bowers said. “It captures the water. It filters the water. It detains the water and it replenishes our ground water. It provides a lot of those similar functions a wetland would have.”

Expanding Sustainable Development

The environmental benefits of hardscaping extend beyond permeable pavements. Segmental retaining walls provide another sustainability opportunity by enabling development of previously unusable land.

“The prime land has been used in most cases,” Bowers said. “What is left is often vacant lots with slopes that make them not ideal to build on.”

Retaining wall systems create level areas on these overlooked properties, helping to control urban sprawl by enabling more efficient use of land within existing boundaries.

“Instead of cities continuing to expand outward, they can start looking inward and see which properties they’ve passed by that they should consider,” said Bowers.

Durability is another environmental asset.

“Concrete has been used for thousands of years and it’s proven its durability and longevity,” Bowers said. “It weathers extreme storm events better than many alternatives, and that’s essential in a world where those events are becoming more frequent.”

Relying on Reusable Elements

Hardscaping also leans heavily into materials that can be reused. Unlike some methods that require demolition and disposal when changes are needed, interlocking pavers stand apart with their remarkable reusability.

Bowers shared an example from the University of New Hampshire. When campus expansion required building on an area where Permeable Interlocking Concrete Pavers had been installed, the university didn’t simply demolish the pavement. Instead, they carefully removed the pavers, stored them during construction, and then reinstalled them for the new building’s pavement needs.

“The impacts of manufacturing a new product were eliminated. The product was already there so they didn’t have to use additional aggregate and cement and the energy to produce them and deliver it to the site. It was all there already,” Bowers said. “Being reusable is a huge benefit.”

The sustainability benefits extend beyond large institutional projects to the residential level.

Pavers can be reused if the homeowner wants to reconfigure the area or needs other changes. This isn’t possible with traditional asphalt or poured concrete slabs.

Training for a Greener Future

If you’re interested in entering the field with an emphasis on sustainability, Bowers recommends seeking certifications for the installation of permeable pavement systems, interlocking concrete pavers, and segmental retaining walls.

For instance, the CMHA Permeable Interlocking Concrete Pavements (PICP) Installer Course covers how to properly build systems that allow stormwater to filter into the earth—turning what was once treated as waste into a resource. It teaches not just the installation techniques, but also the science behind why these systems and materials matter.

“From a design perspective, from an engineering perspective, understanding how the system works, how it integrates and connects with the other systems in a built environment is important. There’s also the maintenance side,” Bowers said. “CMHA is positioned to support those different aspects or roles with training, information, and materials.”

CMHA’s educational offerings empower professionals across construction, design, and maintenance to build hardscapes that are not only beautiful and functional, but also climate-smart, scalable, and resource-efficient.

Hardscaping might not be the first thing that comes to mind when you think of green careers, but with the right training, the industry offers the chance to build something that benefits both communities and the environment.

Learn more about CMHA’s offerings and get started on your own values-driven career path.

Reputation Matters in Hardscaping: Building a Reputation Through Quality Work

Hardscaping is a trade built on trust, relationships, and reputation.

Delivering high-quality work is one of the most effective ways to establish a strong professional reputation. A well-executed project not only satisfies your client but can also lead to repeat business and valuable word-of-mouth referrals.

Reliable and Trustworthy

Your reputation is your most valuable asset in the hardscaping industry. When clients and contractors know they can count on you for top-tier work, they’re more likely to refer you to others and bring you back for future projects.

“For job seekers in the hardscaping industry, reputation is everything. Start by mastering the fundamentals—pay attention to detail, work efficiently, and always strive for quality. Be reliable and professional in every situation, no matter how large or small the opportunity is,” said Trevor Fearn, VP Operations at CornerStone Wall Solutions Inc.

Andrew Vear, a longtime installer and consultant, also emphasized the importance of reliability and trust. He recommends maintaining strong relationships with past clients.

“They’ve already done business with you, they already trust you. They’re the best people to do business with,” Vear said.

A Job Well Done

Jason Stewart, owner of JPAVE, shared that having a reputation for high-quality work has earned him repeat business and new contracts. “I get hired in a lot of times because of my quality, and to clean up somebody’s mess,” Stewart said.

For Nelson Braybrook, owner of Call Nelson Landscaping in Mississauga, Ontario, word-of-mouth referrals have been a driving force in his success. One of his early projects led to a lasting connection with a family who was so impressed with his craftsmanship and professionalism that they sought him out and tracked him down years later, even after he left his previous company. That single job sparked a chain reaction, with their friends and colleagues at the local college continuing to recommend him.

“Somehow, I ended up in this college network with everybody,” he said. “And it just worked out really well.”

Braybrook attributes this loyalty to the high standards he sets for himself and his work. Clients know they are getting quality craftsmanship, honest service, and a finished project they can be proud of.

“They know they’re getting a good job. They know their money’s not going to get stolen from them, and they’re not just going to get generally ripped off,” Braybrook said. “They know they’re going to get a quality project.”

A job well done doesn’t just lead to satisfied clients—it creates advocates who will recommend you to their friends, family, and colleagues. On the flip side, poor craftsmanship can do just as much damage to your career as quality work can build it.

“If you can get three referrals from a good job, that’s great,” Vear said. “But 100 people will see a bad job.”

Sloppy work, delays, and lack of professionalism can quickly tarnish a hardscaper’s reputation, making it harder to land jobs in the future.

The Role of CMHA in Building Your Reputation

Organizations like the Concrete Masonry and Hardscapes Association (CMHA) provide hardscapers with valuable training, certifications, and mentorship to help them refine their craft.

“Always be willing to learn and grow—whether that means seeking mentorship, taking certification courses, or attending industry events,” Fearn said.

By taking advantage of these resources, professionals and aspiring hardscapers can gain the skills needed to consistently produce high-quality work that builds their reputation.

While quality work is a key driver of success, reputation is also built through professional networks. Be sure to check out our companion blog post, Reputation Matters in Hardscaping: Building Your Reputation Through Professional Networks, on how networking and industry connections can take your career to the next level.

Hardscaping: The Perfect Career for Lifelong Learners

A Strong Foundation for Success

Lee Krinzman, Director of Education & Certification at the Concrete Masonry & Hardscapes Association (CMHA), said there are comprehensive educational opportunities available to industry newcomers and veterans alike.

“For anyone new to hardscaping, Hardscapingis.com is the perfect place to start. The site outlines training and educational opportunities, industry insights, and career guidance to help build a strong foundation,” Krinzman said. “Hardscaping offers a variety of career paths—including installation, design, sales, and business ownership—and the website outlines these opportunities to help you find the right fit. With these resources, you’ll gain the skills and confidence with the right footing to start a successful hardscaping career!”

Staying the Course

What makes hardscaping particularly appealing to learning enthusiasts is its multi-faceted nature. Each specialization requires its own set of skills and knowledge, allowing professionals to continuously expand their expertise or even transition between different roles as their interests evolve.

“CMHA offers four main installer courses for anyone in the Hardscaping or Masonry Industry. We have numerous other certificate courses for people new to the industry, sales staff, and those who just want to know best practices in the industry,” Krinzman said. “Over the past 2-3 years, CMHA has updated our installer courses with best practices for the industry and we encourage anyone looking to learn more to take our courses.”

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Andrew Vear, a hardscaping industry consultant with decades of experience in installation, said he encourages people to jump at any opportunity to take a CMHA course.

“It’s one of the best ways to just gain knowledge about what you’re doing and why you’re doing something. Why are we putting in 6 inches of base? Why are we putting 8 inches of base? Why we would only need to put in 4 inches? I mean it explains all of these things so it’s not a mystery,” Vear said. “…The CMHA courses are a huge leap forward. It’s so much easier when you take a class that is in your field. It’s not like a math class where you are like, ‘I don’t understand how all this goes together.’ It’s specifically designed for the installation of pavers so you’re taking a real shortcut. You’re not learning a bunch of stuff you don’t need.”

Commitment to Continuous Improvement

Continuing education and staying updated with evolving industry standards are crucial for hardscaping career longevity.

In addition to a formal education and taking courses, connecting with professionals, attending trade shows, and joining trade organizations can help hardscapers stay informed about emerging trends and new technologies.

“Networking with industry experts, joining trade organizations, and staying updated on trends through webinars and trade shows can further enhance knowledge and skills,” Krinzman said. “The more hands-on practice and industry exposure they gain, the more confident and prepared they’ll be for a successful career in hardscaping.”

Online resources, including YouTube tutorials, webinars, and social media communities, can provide further opportunities to learn and grow.

“Stay curious, adaptable, and committed to learning. The more knowledge and experience you gain, the greater your potential for success,” Krinzman advised.

For lifelong learners, hardscaping provides more than just a career – it offers a path of continuous growth and achievement. With a wide array of educational resources, diverse specialization options, and a strong emphasis on practical skill development, the field perfectly suits those who find joy in learning and satisfaction in mastering new challenges.

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